CANCELLATION POLICY

Customer-Initiated Cancellation

Cancellation Timeframe:

  • Orders can be cancelled within 24 hours of order placement, or before dispatch, whichever is earlier.

How to Cancel:

  • Contact us immediately via:
  • Provide your order number and cancellation reason.

Refund on Cancellation

  • If payment has been made and the order is cancelled within the allowed timeframe:
    • Refund will be processed within 7–10 days to the original payment method.
    • Refund amount includes the product price; shipping charges (if paid) may be refunded if the order was not dispatched.
  • If the order is already packed or dispatched:
    • Cancellation may not be possible.
    • In such cases, the customer can use the standard Return & Refund Policy.

Non-Cancellable Orders

Orders that have been dispatched from the warehouse cannot be cancelled. Customers must refuse delivery or initiate a return as per the Return Policy.

Company-Initiated Cancellation

PONN SHANMUGA AGENCIES reserves the right to cancel an order due to:

  • Stock Unavailability: Product is out of stock at the time of processing.
  • Payment Issues: Payment authorization failed or is disputed.
  • Pricing Errors: Incorrect pricing was displayed due to technical issues.
  • Serviceability: Delivery address is outside our service area.
  • Regulatory Issues: Order violates any law or regulation.

Refund on Company Cancellation:

  • Full refund will be issued to the customer within 7–10 days.
  • Customer will be notified via email, phone, or WhatsApp about the cancellation and reason.

3.5 Cancellation Charges

  • No cancellation charges are imposed on customers for cancellations initiated within the allowed timeframe.